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Hilda's Cleaning Services, Inc.
410-590-7678
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Customer Service Survey
About Your Cleaning Team:
1) Accuracy in time of arrival and time window given by you:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
2) Consistency in level of cleaning:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
3) Professionalism showed by the cleaning crew:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
4) Care when handling your belongings:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
About the office staff:
1) Courtesy and friendly throughout your communication:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
2) Satisfactory performance of your request: (ex: Skips, Rescheules, Time of arrival, ect)
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
3) Satisfactory communication skills:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
4) Accuracy in accounting information:
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
About Tasks:
1) Kitchen Cleaning
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
2) Bathroom Cleaning
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
3) Dusting
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
4) Vacuuming
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
About the Company:
1) Are we able to schedule your cleanings on the days/times you want?
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
2) Overall, how would you rate the level of service you have received?
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
3) How would you rate the price you pay for the services received?
Excellent
Very Good
Satisfactory
Needs Improvement
Poor
4) How likely are you to recommend our services to others?
Very Likely
Likely
Maybe
Not Likely
Never
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